Your Questions, Answered
Shipping
We ship worldwide. Delivery times and shipping fees vary based on your location and the size of the items ordered.
Domestic orders: Typically arrive within 3–7 business days.
International orders: Usually take 7–21 business days, depending on customs clearance and the destination country.
International orders may be subject to local import taxes, duties, or customs fees levied by your country.
The recipient is entirely responsible for these charges, as we have no control over local customs policies.
After your order has been placed, you’ll receive an email with your order information. Within 3-5 working days, you will receive a follow up email with tracking information once your order is shipped out to you! Feel free to reach out to us at hello@perchandpebble.com for any questions on your shipping!
It can take 1-2 business days for tracking numbers to activate.
If it’s still not working after a couple days, e-mail us at hello@perchandpebble.com and we’ll help you!
We try our best to ship out orders quickly, but feel free to email us at hello@perchandpebble.com and we’ll do our best to change your shipping details.
Orders, Payments & Returns
Hong Kong payments: We accept Bank Transfer, PayMe, and all major credit cards (Visa, Mastercard, American Express).
Overseas payments: We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
Your credit card will be charged during order processing, typically 1-2 business days.
For biosecurity and the health protection of all animals, we cannot accept returns on items that could potentially have come into contact with live birds. Therefore, we do not accept returns or exchanges on our products.
Hong Kong orders: Please inspect your packages immediately upon arrival within 24 hours. If an item is damaged during shipping, take photos of the packaging and damage, and contact our team at hello@perchandpebble.com so we can ship a replacement free of charge. Please include your order number and tracking number so we can process your replacement order.
Overseas orders: If you opted into Checkout+: your order is covered by package protection. Please inspect your packages immediately upon arrival within 24 hours. If your package is lost, stolen, or damaged in transit, once approved, we’ll replace the item at no extra cost. For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we’re unable to cover replacements for shipping-related issues.
Products & Sizing
Cage size depends on your bird’s species and how much time they spend inside.
As a rule of thumb, your bird should be able to fully extend and flap their wings without hitting the sides, perches, or toys.
If you need help deciding which size fits best for your bird, we’re happy to help! Email us at hello@perchandpebble.com with your bird’s species and age, we’ll be in touch with suggestions.
Our cages are designed for indoor use only and should not be placed outdoors. We suggest you to position the cage with at least one side against a solid wall to provide a secure sense of safety for your bird. Avoid kitchens entirely due to lethal, toxic cooking fumes. Ensure the location is away from direct intense sunlight, cold drafts, or heavy smoke.
For easy clean up, we recommend placing a paper liner at the base of the cage. It helps collect all your bird’s poop and all you need to do is wrap it up and throw it in the trash!
Daily: Replace the paper liner and wash the food and water bowls with hot water. Replace the water everyday!
Weekly: Wipe down the cage bars, perches, and toys using a bird-safe disinfectant or a water-and-vinegar solution to remove droppings and food residue.
Monthly: Perform a deep clean. Move your bird to a safe room, empty the cage completely, and thoroughly scrub down the entire structure, tray, and grates before letting it dry completely.
Never use bleach, ammonia, or standard household cleaners, as their toxic fumes can easily damage your bird’s highly sensitive respiratory system.
Yes, our bird cages, external play areas and large toys require simple assembly. They ship flat-packed to keep your shipping costs as low as possible and protect the items from damage. All necessary hardware, tools, and clear, step-by-step instructions are included in the box. We also have step-by-step instructional videos for our cage assembly and external play areas!
Most accessories, perches, and toys come fully assembled and are ready to hang or attach right away.
Yes, safety is our absolute priority. All our cages feature medical-grade, non-toxic, powder-coated finishes and we use stainless steel for our food bowls. Our perches and toys are crafted using natural wood, natural ropes, natural dried fruits and food-grade colorings.
